How Nen Agents Work
Think of a Nen agent as your outsourced admin. It interacts with your software just like a human would — logging in as a user and performing tasks like a member of your team. Nen agents can:- See your desktop screen in real time
- Click buttons, menus, and links
- Type into fields and forms
- Navigate applications just like a person sitting at the computer
Getting Started
There are two paths depending on your current setup:Option 1: You already have remote staff
If you already have an admin, biller, or other team member who works outside the office and accesses your systems remotely, getting started is simple:Talk to your IT team
Ask them to provision a new user account for Nen — the same way they would for a new remote employee.
Option 2: You’re setting up remote access for the first time
If all of your staff currently work on-site and you’ve never set up remote desktop access before, we provide tools to make it easy:Pick a desktop
Choose the Windows computer that has the software Nen needs to access (e.g., your practice management system, EHR, or billing software).
Run our one-click installer
Download and run our setup script on that machine. It configures everything needed for Nen to connect securely — no IT expertise required.
| What it does | Details |
|---|---|
| Enables remote desktop | Configures remote access on the machine |
| Sets up secure access | Creates a strong password and encrypted connection |
| Installs networking | Sets up secure connectivity |
| Outputs config | Generates a JSON blob you paste into Nen — no manual configuration |
The installer supports Windows, macOS, and Linux. See Connecting to a Remote Desktop for detailed step-by-step instructions.
Compatible Remote Desktop Technologies
If your office already uses a remote desktop tool, there’s a good chance Nen can work with it. Some common technologies we work with include:- Windows RDP (Remote Desktop Protocol)
- Citrix
- Splashtop
- TeamViewer
- LogMeIn
- AnyDesk
- GoToMyPC
- GoToAssist
- ConnectWise ScreenConnect
- BeyondTrust (formerly Bomgar)
Already using one of these? Talk to us — in most cases we can connect to your existing setup without changing anything.
Nen-Managed Connections
If you don’t already have remote desktop set up, Nen can manage the connection for you using one of these options:| Method | Best For | How It Works |
|---|---|---|
| Windows RDP | Windows PCs and servers on a managed network | Standard Windows remote desktop over a Tailscale VPN tunnel |
| RustDesk | Any OS, simple setup, no VPN needed | Lightweight remote desktop app with built-in NAT traversal |
| Citrix | Enterprise VDI environments | Connects to your existing Citrix infrastructure |
Frequently Asked Questions
Does Nen need its own computer?
Does Nen need its own computer?
Not necessarily. Nen can share a computer that’s already in use — it logs in as its own user account so it won’t interfere with anyone else’s session. However, for production workloads, we recommend a dedicated machine (or virtual machine) so Nen can run 24/7 without interruptions.
Can Nen work with any software?
Can Nen work with any software?
Yes. Because Nen interacts with the screen like a human, it works with any application that a person can use — including legacy software, web apps, thick clients, and terminal-based tools. There’s nothing to install inside the application itself.
Is this secure?
Is this secure?
Absolutely. All connections are encrypted end-to-end. Credentials are stored encrypted at rest and are never logged or exposed in workflow code. Nen supports the same security controls you’d apply to any remote employee — strong passwords, network-level access controls, and audit logging. See Secure Parameters for details.
What kind of computer does Nen need?
What kind of computer does Nen need?
Any modern Windows, macOS, or Linux machine. Minimum requirements are modest — if the machine can run your software comfortably for a human user, it can run it for Nen. No GPU or special hardware is needed on the desktop side.
Does the computer need to stay on?
Does the computer need to stay on?
Yes. Nen needs the desktop to be powered on and connected to the internet to run workflows. We recommend disabling sleep/hibernation and ensuring the desktop session is available after restarts.
What if my office has a firewall or VPN?
What if my office has a firewall or VPN?
Both of our connection methods handle this gracefully. Tailscale (used with RDP) creates a peer-to-peer VPN that works through most firewalls without opening any inbound ports. RustDesk uses relay servers with NAT traversal, so it also works behind firewalls. In most cases, no firewall changes are needed — just outbound internet access.
Can I watch what Nen is doing?
Can I watch what Nen is doing?
Yes. Every workflow run is recorded and viewable in the Nen dashboard. You can watch runs in real time or review recordings after the fact. See Observability for more.
What happens if the connection drops?
What happens if the connection drops?
Nen automatically detects disconnections and attempts to reconnect. Running workflows are paused and resume once the connection is restored. You can monitor connection health from the Deployments dashboard. See Remote Desktops for details on connection monitoring and auto-recovery.
Next Steps
Connect a Desktop
Step-by-step setup guide for your first connection
Remote Desktop Features
Clipboard, file transfer, and connection management